Did driver cancel your last Uber ride? Here's how they can improve service

From choosing the type of ride-Lyft, UberXL-to giving tips and driver feedback, things are more complicated

Remember the feeling of desperation when you’d try to hail a taxi in the pouring rain or on a street corner in the middle of the night. Remember when Uber solved everything? You pulled out your phone, tapped the screen and in a few minutes, poof, the car arrived.

Well, the honeymoon is over. Years later, Uber is under new leadership after months of scandal and upheaval. It has major US competition now. (Hello, Lyft!) And the apps are no longer one-click experiences.

From choosing the type of ride-Lyft and UberXL-to giving tips and driver feedback, things are more complicated.