How to get better customer service and skip the rage

54 per cent of customers reported a problem in the last one year, finds a study

You’ve bought a product or service, and now — ugh! — there’s a problem. Your blood pressure climbs as you face an obstacle course worthy of “American Ninja Warrior” to get help.

What is the most efficient and least painful path to get good customer service? Call the company’s toll-free number? Chat online? Send an email? Complain on social media?

If you perceive a reduction in the quality of customer care, you are not alone. The frustration can turn some of us from Bruce Banner into the Incredible Hulk.

Among the findings of a 2015 “National Customer Rage Study” by Customer Care Measurement