Ryanair's red hot growth may have left its pilots in the cold

Significant customer service improvements have been credited with delivering a 50% increase in passenger numbers and positioning the carrier as Europe's biggest

Ryanair has had the week from hell. The budget airline has cancelled around 2,000 flights, affecting up to 400,000 passengers, and unleashing a wave of terrible headlines and withering commentary. But how did such an unexpected, unprecedented drama come seemingly out of the blue for one of the world’s fastest-growing and most profitable airlines?

It must be salt in the wound for Ryanair CEO Michael O'Leary that this has come in the fourth year of his flagship “Always Getting Better” programme which promised revolutionary change to fix “the things our customers don’t like”. Mass cancellations may well be