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The Economist's "Rethink" conference, held recently in London, put up a range of speakers to talk about the plight of marketing in an age of consumer power. Here's some of the things I learned.
1. We've moved beyond "Always On"
Well, it was Twitter saying it, and they would, wouldn't they, but Bruce Daisley argued that we'd moved from a world on On/Off, through Always On, to The Stream. Evidence: the way mainstream media has moved to the LIVE reporting of almost everything, from sports events to disasters, in their digital editions. Twitter's recent change, whereby pictures pop up as part of the stream, rather than needing to be clicked on, is driven by this. From a user's point of view, The Stream is something you dip in and out of when you have time and inclination.
2. You don't want to be that brand
A meme broke out during the conference that deserves a wider audience. This is Moray MacLennan's take: "He's always there when he wants you...You don't want to be that brand." And this one is from Chris Maples of Spotify: "You can add me as a friend and turn off my updates...You don't want to be that brand."
3: If you want to create energy in a marketing conference, stop talking about marketing
The organisers scheduled a session before tea populated by dissidents and refuseniks. Laura Jordan-Bambach of Mr President set the tone by saying, "A lot of what our industry makes is filler with diminishing returns." But the illustrator Mr Bingo brought the house down with his story of how an idle promise on Twitter - to send people hate mail on request via postcard - had turned into a business and a book deal. The Hate Mail proposition: "People pay me to insult them". Demand has outstripped supply. While negotiating with Penguin on the book, he sent them a postcard of a decapitated penguin, which he acknowledged was a risky strategy. At the end he observed "how far most brands and most agencies are from having a proper dialogue with real people." So don't try any of this in the office.
4.Brands are moving beyond the personal
Tom LaForge of Coca-Cola was one of the few speakers who moved beyond the language of consumers to talk about citizens as well. He suggests we're on the cusp of a third age of brands. The first age was "brands as value"; the second, "brands as desired identity"; the third, "brands as desired society." This perspective sits behind Coke's #5by20 project, to create five million women entrepreneurs across its value chain by 2020.
5.Digital marketing is building up a toxic promise
Tom Standage interviewed Chris Soghoian of the American Civil Liberties Union, who argued that it was only a matter of time before the fall-out from Edward Smowden's NSA revelations scoops up the social media companies, who are using the same techniques and the same technologies to track consumers for marketing purposes - and that so far consumers aren't aware of how much data is being collected from their digital exhaust.
The author is Andrew Curry, director, The Futures Company. Reprinted with permission. Link: http://blog.thefuturescompany.com/brands /five-things-learnt-rethink-marketing-brands/
