Business Standard

Taken to the cleaners

Caveat Emptor

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Rosy Kumar New Delhi
 Dry cleaners are protected by the fine print on the back of every receipt they hand out. The receipt is usually handed back to him when the clothes are returned. What happens, however, if you later find that the clothes have been damaged or if their colours have faded?

 You could rush to the consumer court and file a complaint against the drycleaner but your case is likely to be rejected at the very threshold because you have not attached any document with your complaint.

 This is a mandatory requirement to mobilise the machinery of a consumer court. Even if you succeed in establishing the fact that you gave the drycleaner your clothes, you are invariably confronted with the terms and conditions printed on the reverse of the receipt, limiting the drycleaners

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First Published: Sep 06 2003 | 12:00 AM IST

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