Skoda Auto India has launched the MySkoda mobile application (app) which will provide a single-window interface between a Skoda customer and the brand. The app facilitates utmost transparency and provides a hassle-free ownership experience for every Skoda owner.
The My?KODA App connects ?KODA Owners with ?KODA India's digital ecosystem and provides access to the entire service history of their vehicle. Importantly, the app will allow customers to know the cost of various parts and also estimate the cost of each service. The app will also host a number of other features including booking a service appointment, locating a dealer and connecting to ?KODA s Customer Care team.
The digital age allows us to innovate and improve our interface with the customer. The new My?KODA app is a perfect testimony of the brands Simply Clever philosphy where we have used technology to improve the overall experience with the brand. It also ensures that customers are well informed about all the details related to their car while facilitating a two-way communicatoin with the brand. The app is designed around our customers requirements, assuring ?KODA owners with features and information of their ?KODA vehicles on the go.? said Mr. Ashutosh Dixit, Director Sales & Marketing, ?KODA Auto India Pvt Ltd.
The introduction of the My?KODA application is part of ?KODA s effort to digitize the entire ownership experience with the brand. ?KODA India is also modernizing the appearance of its dealer network and introducing many customer led initiatives as part of this transformation. ?KODA India is geared to usher in a complete brand overhaul in a bid to strengthen its position in India.
My?KODA Mobile Application Highlights:
Manage your ?KODA Car/s
The MyGarage feature gives ?KODA customers details about their vehicles such as Service Due Date, Insurance, Warranty, Extended Warranty, Road Side Assistance and other Maintenance schemes. MyGarage also provides owners with an option to view and update their contact details so they can be contacted by ?KODA at any given point for important updates.
Go paperless with digital document repository
The MyDocuments section is a one stop repository that helps customers keep a tab on all important documents like Registration Certificates, Insurance Policies, PUC Certificates, Road Side Assistance among other important documents.
Service History, Booking Appointment and Service Cost Calculators at the fingertips
Using the My?KODA App owners can now book a service with the touch of a button. The feature requests users to enter the preffered dealer, service date and type of service post which a ?KODA representative contacts them to confirm the booking. Customers can also mention service concerns in a designated section that will allow them to detail specific issues. Customers will also get periodic notifications through the app.
The service history section presents the entire vehicles history on a mobile screen. In this section customers can not only access their car service history on the go but can also email itemized service bills to themselves for easy reference. Customers also have the option to calculate and estimate their service costs before visiting the dealership. The Service Cost Calculator will make the entire service experience completely transparent.
Evaluate the cost of ownership with Fuel and Trip Cost Calculators
The fuel cost calculator will help keep a track of routine fuel expenses. All a customer needs to do is, add the amount spent, the quantity of fuel and enter the date the car was fuelled. The app will then maintain a log of the cost and mileage which can be reviewed at any time. Another innovative feature is the trip cost calculator which helps owners keep a day-wise tab of their trip costs.
Find your nearest Dealer with GPS enabled Dealer Locater
The GPS-enabled Dealer locater will enable customers to use smartphone technology to locate their nearest dealers while traveling through the country and also be able to contact them.
Source : MotorOctane
Disclaimer: No Business Standard Journalist was involved in creation of this content
