Omni-channel customer engagement and commerce platform Capillary Technologies has announced its plans to hire 200 people across Asia.
The announcement is in line with the company's commitment to achieve a stellar revenue growth of 2X by March 2018.
Capillary Technologies is investing USD four million annually in order to launch products to make the process for brands' seamless, thereby helping them deliver the best-in-class customer experience.
This entails a strong, talented workforce who would ideate and come up with innovative products, given the upcoming trend of chatbots, AI and other such products which are set to revolutionize the retail industry.
"We have consistently grown two three times in the last three years and now we are aggressively weighing two objectives. First is hiring and the second is bringing in innovative products for our marquee customers. This hiring of 200 new employees includes ramping up sales and account management teams and customer success team across India, Southeast Asia, EMEA, and China regions, where sales Leaders will help us win new clients and penetrate the market deeper, capturing wallet share whereas the 'customer success' teams will help with Customer Delight and up selling and cross selling capillary's solutions. These teams will simultaneously also help in retaining existing customers," said CEO and co-founder Capillary Technologies, Aneesh Reddy.
"Apart from this, the company is looking to build a small Tech Team in China in order to drive Chinese specific Social media tools and engagements for our local Chinese customers. In regions across Dubai, Shanghai, Singapore, Malaysia, Thailand, Indonesia, Myanmar and India, Capillary is bringing on board an 80 member strong team," added Aneesh Reddy.
Capillary Technologies had raised funding from players such as Warburg Pincus, Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures, and American Express Ventures. The company currently enables over USD six billion worth transactions (10 percent of organized retail in India), 25,000 stores, 200 million consumers, 250+ enterprise e-commerce implementations across 30 countries.
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