CSS Corp, an IT Services and Technology Support company has been recognised as 'Cool Vendor' in Gartner's Cool Vendors in ITSM 2.0. CSS Corp received this recognition with the latest release of its Predictive Operations and Automation Platform that has attained significant customer engagement milestones. This platform, provided with a single-view dashboard, is powered with capabilities that eliminate problems before the environment is impacted.
"Gartner's recognition of CSS Corp as a 'Cool Vendor' further validates the impactful automation and analytics solution that we have created and also our position as a leading Infrastructure Service provider," said Manish Tandon, CEO of CSS Corp.
CSS Corp has charted out an analytical-solution towards IT service support that is different in an otherwise commoditised domain. It focuses on root cause analysis and long-term resolutions that makes the service support offerings intelligent, proactive and intuitive. The company has also launched a solution for a service aggregator platform that supports integrated service-level management across different component services, including cloud services.
"At CSS Corp, we help enterprises realise the full value of their IT infrastructure investment. Our Platform solution hypercharges enterprise infrastructure ecosystem, predicts incidents, threats and business opportunities and assists in the decision-making process. We look at integrating and introducing various technologies like AI, Analytics and Machine Learning at different junctures to drive effortless engagements. In 2017, CSS Corp will broaden its competitive advantages around IT service management capabilities by continuing to invest in automation, self-heal and advanced analytics for high efficiency and effectiveness," added Tandon.
The key highlights of the new solution include:
•CSS Corp's Predictive Operations and Automation Platform help enterprises simplify IT operations and reimagine customer engagements
•Analytics-based IT Service management strategy that make service offerings intelligent, proactive and intuitive
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