Teleperformance, the leading provider of outsourced omnichannel customer experience management, today announced that its operations in India were awarded the prestigious 'Excellence in Services' Award (for a US company in India) by Indo-American Chamber of Commerce (IACC), the apex bi-lateral chamber synergizing Indo-US economic engagement.
The Teleperformance India team was presented with the award at the invitation-only 12th Indo-American Corporate Excellence Awards ceremony held in Mumbai on July 14, 2016.
The Excellence in Services category recognizes the best US companies in India that embody the promotion of Indo-US trade, financial excellence, corporate social responsibility, development of human capital and positive impact on the Indian market. Teleperformance India has over a decade of experience, innovating customer management practices and uplifting efforts to promote Indo-US bilateral ties. This has culminated in the delivery of superior customer interaction outcomes for its clients and this highly coveted recognition by IACC.
Acknowledging Teleperformance India's thought leadership in the Services industry, Sunder Advani, President, Indo-American Chamber of Commerce (West India Council) said- "Teleperformance India has won an award for Excellence in Services (U.S. Co. in India). Its efforts and contribution is worthy of mention and has been duly recognized. We would like to congratulate them for raising the bar for excellence in services."
"This is a great honor for Teleperformance to receive this inaugural award from Indo-American Chamber of Commerce, recognizing us as one of the best companies in the services industry in India. It has illustrated our dedication to provide the highest standards of service for our customers, both internal and external," said Sanjay Mehta, Managing Director, Teleperformance India.
"With global consistency in its service processes and technology, Teleperformance India further strengthens its value proposition by standing at leadership position in services category in India. We owe this success to our people who make us who we are and always strive to deliver exceptional customer experience. At the process level, we ensure 80 percent of our mangers' working time goes into coaching and developing their immediate team members," said MV Prasanth, Executive Vice President Operations, Teleperformance India.
