After having expressed their desires to enhance customer experience at the time of recently concluded 2014 Auto Expo, Ford India has further initiated the process by inaugurating two new 'Quick Lane Services' in the city of Nashik and Kochi. With these two introduction, the American automaker's footprint increases to 304 facilities spread across 164 cities.
Speaking on the occasion Ford India's recently appointed President, Nigel Harris said, “One of our key priorities is to make the Ford brand even more accessible to new customers across India. With a growing footprint of 304 sales and service facilities in 164 cities, we are making it convenient for customers to experience and enjoy our great brand.
Built as per the new Brand@Retail guidelines, the two new locations would offer several 3S (Sales, Service and Spares), Sales Only, Service Only, Extended Sales and Service Outlets along with Quick Lane facilities.
Referring to the companies latest 'Happy Pocket Service', Nigel commented, “By opening new dealerships and service facilities to offering affordable spares and innovative after-sales service initiatives like Happy Pocket service, we are committed to go further in enhancing the ownership experience and offer peace of mind and convenience to our customers in the region”.
Source : CarDekho - Ford broadens its after sales network
