From CPG and Consumer Electronic Companies in the UK and USA markets
Hinduja Global Solutions announced that it has secured contracts with leading CPG and Consumer Electronic Companies in the UK and USA markets respectively to provide unified consumer engagement services for their products and services.Firstly, the UK based CPG Company known for its Early Life Nutrition, Waters and Fresh Dairy Products has collaborated with HGS for multi-channel service that will be delivered over voice, email and web chat with plans to introduce video chatting capabilities in the future. The service will be delivered from a 30 seat HGS Interaction Center located in West London, UK. HGS will provide domain experts for the Early Life Nutrition business including qualified midwives and nutritionists. As part of the service, HGS will also handle complaint management and late night support for the Early Life Nutrition line.
Secondly, a global Consumer Electronic Company headquartered in Japan has awarded HGS USA the contract for launching a Consumer on line Self-Help Portal.
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