To implement Infosys PACE for modernizing Citizens customer service
Infosys announced that it has been selected by Citizens Energy Group (Citizens) to enhance the company's customer service experience. As part of this engagement, Citizens will transform its customer service by leveraging 'Infosys Preconfigured Accelerator for Customer Experience (PACE)', an industry leading framework tuned for Oracle Utilities Customer to Meter (C2M) platform. Infosys is a Platinum level member of the Oracle PartnerNework (OPN).Citizens will replace its current Customer Information Systems (CIS) with Oracle Utilities C2M, an offering that combines market-leading CIS and meter data management capabilities in one complete solution. Being delivered using Infosys PACE, this implementation will modernize Citizens customer services, self-service and meter data management processes.
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