Karix Mobile, a wholly-owned subsidiary of Tanla Platforms, today announced the deployment of a conversational solution for Panasonic India using the WhatsApp Business Solution Platform. The solution will facilitate one-to-one conversations between Panasonic's customers and the brand.
The solution is built on a low-code automation platform that is quick to deploy. It is meant to deliver a visually rich user experience on WhatsApp enriched with rich cards, on the back of AI-powered chatbots.
The solution will also facilitate two-way messaging and automatically transfer complex customer queries to service agents for a swift and seamless redressal.
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