Tata Consultancy Services and Amway, a global leader in direct selling, have entered into a strategic partnership to transform the latter's global technology operations.
Amway was looking to transform its IT infrastructure and operations and its global service desk in order to improve agility, accelerate speed to market, and enhance customer experience. TCS will leverage its Business 4.0 framework to deliver a new operating model by consolidating and standardizing IT operations, implementing TCS' Machine First Delivery Model (MFDM), powered by ignio, its cognitive automation software, continuing Amway's journey from a reactive to a proactive and predictive model.
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