EPFO settled around 80 lakh claims in the current fiscal. During the month 10.82 lacs were settled. 98% of the total claims were settled within the mandatory time limit of 30 days. More than 93% of the payments effected through NEFT. A software patch for facilitating levy of damages and interest was released to ensure timely levy of damages and interest.
There were 30% of the claims settled within 3 days on all India basis and 62% within 10 days. Moreover, many offices around the country like Udaipur, Laxmi Nagar (Delhi), Agra, Siddipet, Gwalior, Jabalpur, Ujjain, Vapi etc. are settling more than 90% of the claims within 3 days.
Further, 13,672 grievances were disposed in the month of November leaving a balance of 4,984 grievances pending at the end of the month (earlier average grievance pendency was 25,000). Meanwhile, during the month grievances received have reduced to 13,000 against earlier monthly average of 16,000. 109 field offices do not have even a single case pending for more than 30 days. This is due to fact that time limit fixed for resolving grievances in respect of 108 field offices has been reduced to 15 days instead of earlier 30 days. Also less than a hundred grievances pertaining to EPFO are pending in the portal of the Government of India - CPGRAMS.
Meanwhile, in case of transfer claims more than 4,000 transfer claims have been received under newly launched On-line Transfer Claim Portal.
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