Air India on Sunday announced it has set up a dedicated monitoring team under an executive director which would conduct surprise checks to ensure safe travel and better service delivery to its passengers.
"Senior executives will undertake surprise checks to monitor and supervise the safety and cleanliness inside and outside the aircraft. They will ensure increased servicing of equipment onboard the aircraft," the national carrier said in a release.
"A senior officer of engineering will closely monitor cleaning service providers for quality of cleaning in the cabins. More manpower will be deployed on each aircraft for cabin upkeep," it said.
"Immediate action will be taken on the feedback shared by the passengers, cabin crew and cabin engineers," the release added.
The measures follow company chairman Ashwani Lohani's visits to all the engineering bases of the airline in the last week.
"There is a need to enhance passengers experience, which can be done through high standards of cleanliness of the aircraft, improvements to the cabin, audience announcements and courteous behaviour, among others, to resurrect the old glory of Air India," Lohani said.
