IT services company HCL Technologies has signed a 30-month long agreement with US based Washington Gas, a company statement said here Tuesday.
Washington Gas distributes natural gas to about 1.1 million residential, commercial and industrial customers in the district of Columbia, Maryland and Virginia in the US.
"We required an enterprise application integration services partner who can help us transform our customer information systems and processes," said Nassar Akari, division head, Business Transformation Office for Washington Gas.
Following the deal, HCL will provide Washington Gas with customer relationship and billing software, workforce scheduling and optimization solution, and mobile work manager application services.
"This program entails transformation that goes beyond system replacement by addressing the rising expectations of consumers and business benefits. We look forward to partnering with Washington Gas to deliver a digital transformation that will help boost its customer service delivery, leveraging Washington Gas' technology platform investments, and help meet the company's operational goals," Todd Crandall, executive vice president, public services at HCL said.
The deal value was not disclosed.
