Indian Railways' innovation council Kayakalp held its fourthg meeting here on Friday to discuss safety issues with an attempt to identify the causes of accidents because of manual failures, said an official statement.
Chaired by prominent industrialist Ratan Tata, the meeting focused on approaches aimed at achieving greater hygiene and cleanliness in railway stations and facilities, the railways ministry statement added.
The council also examined Indian Railways' current customer focus and looked at ways to make it further customer friendly.
"All members agreed on Railways' need to address customer needs in a more visible and effective manner," the statement added.
