Global mobility solutions leader Mahindra Comviva on Monday announced to introduce new digital channels like Chatbot, Push Notifications and Social Media Integration into its "Ngage" Messaging Platform -- a mobile engagement solution for enterprises.
The addition of new digital channels will provide omni-channel customer engagement to enterprises.
"As the world becomes more interactive, it needs real-time customer engagement solutions to build successful brand engagements. With 'Ngage', enterprises can not only enable multi-level engagement with their customers but also monetize these engagements in real time," explained Aditya Dhruva, Vice President and Head of Messaging and Broadband Solutions, Mahindra Comviva.
With over 80 deployments across the globe, 'Ngage' offers direct, cross-channel delivery, with multi-billion message handling capability and simplified service experience.
The messaging platform protects operator investments by enabling them to take advantage of growing A2P (application to person) traffic volumes as well as provide enterprises the ability to connect with their customers on digital channels as well, all through a single platform.
It helps enterprises develop a holistic approach to their customer engagement, create a robust suite of services that can enhance their brand image and deliver cost effective, immediate and personalised communication.
--IANS
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