If you want change, keep people on their toes. In one of his first interactions with civil servants, the new chief minister of Andhra Pradesh, Y S Jaganmohan Reddy, asked them to plan “surprise night halts” at state utilities to improve the quality of service. He asked officials to visit hostels, public health care centres, etc, have food at their canteens and, if possible, sleep there in the night. He advised them not to discuss their plans with anyone and keep visiting the facilities regularly so that those who were responsible for running them did not slacken. He also asked