On June 26, 2002, Deepak Singh purchased an Esteem VXL petrol car for Rs 5,99,068 from Batra Auto Company, an authorised dealer of Maruti Suzuki India. The vehicle started giving problems right from the time of purchase.
The complaints were acknowledged and these were to be attended at the time of the first service. The problems included noisy door suspension, defective music system, and noise from the shock absorbers. However, only the engine oil filter assembly was changed. None of the other defects was removed.
When the vehicle was taken for second service, all the existing defects as well as new ones,
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