Citizen scorecards for better accountability

The CAG's auditing standards highlight the importance of performance audits for promoting transparency and evaluating outcomes

Our Parliament’s Public Accounts Committee (PAC) will be celebrating its centenary in December. The PAC is an important partner to the Central government. It reviews the financial and performance audits conducted by the Comptroller and Auditor General (CAG) and then presents its reports to Parliament. In its next century, the PAC can play an even more crucial role by helping develop citizen-centric performance scorecards for various ministries. This will ensure better delivery of public services to citizens and focus government’s efforts on those initiatives that are truly valuable to people. Citizen scorecards developed by our national PAC, can be standardised