Today, almost all boardroom discussions are buzzing with the phrase “digital transformation”. Strategies are in place, roll-outs are underway, with much focus on agility and speed-to-market. In the recent past, what we have witnessed is dispersed implementation of technology, primarily focusing on operational efficiencies. This is certainly going to change at a pace only a few can foresee. These roll-outs will be more ambitious, changing the business dynamics completely, further revolutionising the way we interact as a customer or as a provider.
Digital transformation will help us unlock new revenue streams, deliver an experience-based interaction and create new business models
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