Disruptions, for what joy?

Mindset change is the most important prerequisite for any intervention to succeed, shows survey

I went to renew my driving licence last week, with all supporting documents, including the all-important and pervasive Aadhaar card.  Since the regional transport office had moved to more spacious premises 10 km from the city and now claimed to be fully online, I expected the process to be smooth and quick. Perish the thought. It took longer than it did at the old congested office five years ago and needed recourse to time-honoured means, which cost twice as much. Petty corruption is alive, thank you, and thrives on new purple and green diet in place of the old red