End arbitrary account-freeze by banks

A longer-term solution is to allow customers to easily vote with their feet

Sometime last year, Arun Jain’s (name changed) tax-refund cheque was returned. On enquiry, he got a rude shock when he found that Axis Bank had abruptly frozen his savings account though he had submitted all the Know Your Customer (KYC) revalidation documents that were requested. The bank took almost nine months to remove the freeze and in the meantime his refund cheque got invalidated. It is more than a year and he is still trying to get it revalidated (which is another crazy story).

One evening when Pravin Sheth (name changed) went to purchase fuel, he discovered, with a nasty