GST: Government's customer focus

It was a massive effort whose success depended on officers

As the first year of GST was completed, many articles appeared on the first year’s performance or lack of it. One matter that perhaps remains to be addressed is the government’s customer focus reflected in the 50 communications by the chairman, Central Board of Indirect Taxes & Customs (CBIC), to officers of the department between July 1, 2017, and June 15, 2018. This has not been an easy task given the complicated GST structure (which is not the issue here).

In order to make the transition to GST painless for both traders and the general public, officers were asked to get