How technology impacts life insurance

Hype around what's possible in digital does injustice to what's possible in real

Over the last year, I have seen companies of every stripe claim to be in the business of technology. We have all become ‘tech’ companies is a common refrain. Surely, someone is still in the business of meeting customer’s needs. Technology is disrupting many established business models and I don’t delude myself into thinking it won’t change my business. But I believe the hype of what’s possible in the digital world sometimes does injustice to the real impact of what’s plausible.

All that glitters isn’t digital

Life insurance has been considered to be a ripe case for disruption through technology. The well