Letter to BS: Banks, airlines are milking the consumer with one-sided laws

No one seems to worry about things that will make the life of an individual easier

After the Lok Sabha election, we have heard and read a lot about what the government must do. But no one, least of all the government, seems to worry about things that will make the life of an individual easier. Please don’t tell me there are consumer courts and other courts – we all know how they function. Builders, banks, insurance companies, airlines, telecom companies, are all milking the consumer with one-sided laws and facilities. 

Take a bank. It is quick to deduct a penalty for not maintaining a minimum balance. But what does the customer get when the ATM does