"A platform sin" by Bibek Debroy (May 21) made for interesting reading and provided food for thought. As we march towards a digital India and into an era of payments banks, I think payments banks could play an important role by tying up with the railways to encourage purchase of platform tickets through e-wallets facilitated by smartphones.
A massive campaign including announcements on platforms for convincing guests who accompany passengers to buy platform tickets via mobile/payments banks is the need of the hour.
NK Bakshi, Ahmedabad
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