Letters: Customers ignored

In the article, “Digital banking needs pro-customer default options” (April 3), Debashis Basu is right in saying that “policymakers all over the world usually think of customers last”.

Customers are being exploited by financial institutions to maximise returns. There is no concern for the rights of customers. The codes are only on paper. Digitalisation of the financial sector has been extensively used for introducing advanced technological products and services. The price that depositors and investors are getting for their money is shrinking, however, the cost of the services rendered to them by the financial sector is rising. With limited avenues for