This refers to Ajoy K Das' letter "IOB's glitch" (August 23). The author claimed that when the Bank's operations came to a standstill, the chairman and managing director (CMD) was out of station inaugurating the Bank's 3,000th branch. In fact the system was functioning normally on August 17-18. The CMD returned to Chennai on August 18 and the technology breakdown occured on August 19 only. He was very much at the headquarters montioring the troubleshooting personally, till normalcy was restored.
K V Krishnan, General Manager,
Indian Overseas Bank Chennai
Indian Overseas Bank Chennai
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