Apropos the report "IOB's core banking system caught in technical glitch" (August 19), as a customer of the bank I would like to update readers that the Indian Overseas Bank's operations had come to a complete halt from August 19 till now (August 22). A visit to the branch revealed that employees were sitting idle and all enquiries elicited a curt reply of a "link failure." Customers such as I have been rendered "cashless" for four days. Accounts have not been credited and customers have no clue about their available balance, preventing them from drawing cheques or making any kind of payment. What is more surprising and galling as a customer is that during this period, the chairman and managing director of IOB was reported to have been busy opening the 3,000th branch of the bank at Sivaganga, the constituency of Finance Minister P Chidambaram, who was present at the opening too. At a time when bank operations have collapsed is it too much to expect, as a customer, that the chairman should be leading efforts to get operations back on the rails or is branch expansion the top priority?
Ajoy K Das Kolkata
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