<b>Letters:</b> Passport blues

Why can't there be a mechanism that can obviate interactions with any hard-faced official?

With reference to Subir Roy’s lovely piece “Birth pangs of a passport” (January 21), the write-up echoed livid personal experiences. While there has been a sea change, visible in the initial process of online registration for submission of the requisite documents at Passport Seva Kendras across the country, these outsourced service centres have largely remained understaffed resulting in the availability of somewhat restrictive services only. For sure, this aspect needs to be genuinely looked into.

The author hit the nail on the head by recounting the several “technical” hiccups confronted by him at the stage of police verification of his residential