<b>Lunch with BS:</b> Celebrating liabilities

StanChart India's CEO explains why building the retail franchise is a critical piece of her strategy

Zarin Daruwala, who took over as Standard Chartered Bank’s India head in April 2016, has had an eventful nine months. The first thing she did after taking charge was to work with a consulting firm on the bank’s future strategy. 

The strategy includes firing up the retail engine, starting off technology investments and improving productivity and customer service. She has also been busy leveraging her network in the corporate world and convincing promoters to sell assets to address the bank’s stressed loan problem. Like all other bankers, she too got busy with demonetisation since November. As she is pressed for