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Business Standard New Delhi

Air India has a longish list of dissatisfied customers but not all of them get an opportunity to complain – in person – to the highest level in the airline management. This customer, however, got an opportunity to do so when he became civil aviation minister. At a review meeting of the state-owned airlines reeling under losses and debt, the new minister Ajit Singh’s agenda included a grouse that the airline never sent him a new frequent flier membership card after the old one expired in 2008.

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First Published: Jan 16 2012 | 12:44 AM IST

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