Repair, not replace, vehicle under warranty

The National Commission observed there was no evidence to establish an inherent manufacturing defect, so the State Commission was justified in not ordering a refund

Alok Gupta purchased a new BMW car through its authorised dealer Deutsche Motoren at a price of Rs 25,20,470. Within a week of receiving possession, he noticed several problems in the vehicle. He reported the problems to the dealer, but the latter could not rectify them.

Gupta then filed a complaint before the Delhi State Commission, alleging deficiency in service and unfair trade practice. This was contested by both the dealer and the manufacturer. By its order of March 14, 2013, the State Commission concluded there was no evidence to prove the vehicle had any manufacturing defect, so there was no