Perhaps it is time for India to introduce tort law and punitive damages

Those who cause bodily harm, property damage, or financial loss to others on their premises or due to their operations should be liable in law to provide financial compensation to the victim

In December 2021, D S Ranga Rao, a retired government officer, and his wife visited a State Bank of India (SBI) branch in Thane, Maharashtra. He fell from a shaky, unstable ladder in the locker room, receiving major injuries that needed surgery. The bank refused to acknowledge any responsibility or offer compensation. Officials there would not even call an ambulance until he agreed to pay for it. Guided by the Moneylife Foundation, Mr Rao filed a complaint with the branch, escalating it to the nodal officer and then taking it up with the banking ombudsman (BO) office. At each stage,