The airlines we deserve

Two stories this week showed what's wrong with the attitudes of airlines and passengers

Two aviation stories that appeared in the media this week caught my eye. One was from abroad, and one from India. Both had to do with the relationship between passengers and airlines. (And dogs too, come to think of it.)
 

The first story concerns a family called the Millers. They were flying from London to Nashville, Tennessee, and wanted to take their dog Bluebell with them. British Airways said that the dog could not accompany them in the cabin. (Fair enough, I guess.) But it could fly to Nashville in the cargo hold.
 

Except that when the Millers went to