Think digital, think detail to drive growth

The past decade has witnessed the evolution of non-banking financial companies (NBFC) to fuel the country’s diverse credit and financial needs. Leading players thrive on digital capabilities, and continue to be smart, agile and resilient. The pandemic has accelerated the pace of digital adoption, and NBFCs have added to their offerings digitally.
 
The big question is — how will NBFCs re-align to changing customer expectations, technology developments and growing competition? Let me outline the opportunities that can be leveraged — by investing in people and customers; maximising operational efficiency and performance, which will eventually lead to growth and profits.