With reference to “Officers have been made scapegoat for political failure” (June 25) featuring an excellent interview with former coal secretary P C Parakh, despite some contestable formulations it brought out the need for coordinated reform in all facets of governance. It, however, left three important questions unanswered. The first is that the change in the mine allocation process must have been a written one from a minister/cabinet, unless of course the offices supinely followed a verbal order in a matter of such import. Why is it then not possible to identify the responsible politician/s, as is the citizen’s right