Many moons ago, when I was finding my feet in bank reporting, Sujit Banerji, then corporate business head at Citibank NA in India, unfolded before me the bank’s vision to go beyond the elite group of clients and reach out to the masses — taking Citi to suburbs, in his words. (Banerji was relocated to Brussels to oversee strategic and operational planning and corporate alliances for central and eastern Europe, West Asia and Africa in 2001.)
More than two decades later, after 119 years in India, which is one of the top five markets in terms of revenue and profits for
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