Airlines should put stringent conditions on confirmed tickets' cancellation

The complainants were offered 300 Euros equivalent to Rs 53,600 beside free accommodation with meals, two telephone vouchers, and nine phone cards

O P Srivastava, Supriya Mukherjee and Navin Singh – all holding senior management positions in Sahara Group of Companies – had to travel abroad for a business meeting. They booked confirmed two-way tickets on Air France's Delhi-to-Paris flight. The booking was done through Travel Wings, a ticketing agent in Kanpur.

However, on their way back on November 11, 2002, they were not allowed to board the flight despite having confirmed tickets. The airline even refused to put them on an alternative flight. They were compelled to stay at Paris, losing an entire day and missed an important meeting with government officials