New aviation charter lacks teeth, won't address customer grievances fully

It neither mentions timelines for refund or compensation, nor talks about penal provisions for airlines

Pune resident Vandana Saxena Poria was supposed to fly from Mumbai to Bangkok on Tuesday, with a connecting flight to Australia. The Mumbai-Bangkok flight was on an Indian carrier, which sent a message to Poria that her flight had been cancelled. She called up the airline but couldn’t speak to an executive despite being put on hold for 60 minutes. She reached out to the online travel agent, and the international airway that would take her from Bangkok to Australia. Both washed their hands off with the plea that it was the Indian carrier’s responsibility. Eventually, she got a seat