Your concierge for financial services

With advances in technology, chatbots can help you transact and seek information much faster than traditional channels

You want to renew a fixed deposit that is about to mature in a few days. The quickest way would be to dial the call centre, go through the interactive voice response (IVR), wait for an executive, verify credentials and then give a request. What if you could simply open your bank app and write "renew my fixed deposit" and it’s done? Increasingly, banks and other companies in the financial sector are resorting to chatbots to give customers such hassle-free experience.

“Companies are automating most common services and queries for which customers approach them or dial their call centres. While it