- Aviva customers can pay premiums at over 10,000 Suvidhaa points, in 500+ cities across the country
- Customers can avail a secured transaction platform and 24X7 call centre for assistance
- Aviva increases the customer premium payment touch points via a pan India presence
Aviva Life Insurance today announced a tie up with Suvidhaa, pioneer of the Services Commerce (‘S-Commerce’) revolution in India, to launch its new payment renewal service across 500 cities and 10,000 touch points.
Speaking on the occasion, Mr. Snehil Gambhir, Director, Operations & Business Excellence, Aviva Life Insurance said, “We always put our customers at the heart of our business. This new service will not only add to our services ecosystem and provide additional convenience to our customers for premium payments, it will also boost our persistency.”
Mr. Paresh Rajde, Founder MD & CEO, Suvidhaa Infoserve Pvt.Ltd. said, “We are delighted to have one of the leading private insurance player Aviva Life Insurance into our insurance basket and eager to serve their customers base in their neighborhood”.
This service will provide Aviva customers a hassle free option to walk into any Suvidhaa outlet, provide some basic information for verification, and pay the renewal premium. Customers will also be given a receipt of their premium paid at the outlet. It will also provide them a secure transaction platform along with 24 X 7 call centre assistance from Suvidhaa.
Through this tie up, Aviva India will increase its customer touch points via a pan India outlet presence and will expand its alternate channel penetration for renewals apart from Aviva branches and various other alternatives.
In addition to the Suvidhaa outlets, Aviva customers can continue to choose to pay premiums through their credit card, online bank transfers, ECS facilities, Skypak dropboxes and at Aviva branches.
About Aviva India
Aviva Life Insurance is a joint venture between Dabur Group and Aviva Group. Current paid up capital amounts to Rs 2004 crore. Dabur Group is the 74% shareholder while Aviva Group holds 26%. Aviva Group is a UK based insurance company and one of the world’s oldest insurance Groups, with a history dating back to 1696.
Aviva’s products have been designed to provide customers flexibility, transparency and value for money. We have been among the first companies to introduce Unit Linked products in the market.
Aviva has a unique need based sales approach through the “Financial Health Check” (FHC). The FHC is a free service administered by our FPAs (Financial Planning Advisers) for a need-based analysis of the customer’s long-term savings and insurance needs. Depending on the life stage and earnings of the customer, the Financial Health Check assesses and recommends the right insurance product for them.
Aviva is also keen to reach out to the underprivileged that have not had access to insurance so far. Through its association with BASIX (a micro financial institution) and other NGOs, it has been able to cover lakhs of lives.
