India does not have a level playing field for FTAs, especially in the backdrop, where inter-state trade is not free. Industry and services today are at an extraordinary crossroads in history, quality is not what one delivers but what one promises to deliver. The government therefore should be able to deliver the facilities to the domestic industry, outlined Mr. Jayant Davar, President ACMA and Vice Chairman & Managing Director Sandhar Technologies Ltd.
He was speaking at Lean Six Sigma Summit; Transforming Businesses, big or small…., organised here today by the Confederation of Indian Industry (CII), Northern Region. Lean manufacturing decreasing waste, and using empirical methods to decide what matters, rather than uncritically accepting pre-existing ideas. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects and variability in manufacturing and business processes.
According to CII, a mix of both the concepts will be ideal for organisations across industry and services to deliver quality. Lean and Six Sigma combines the two most important improvement trends: making work better (using Six Sigma) and making work faster (using Lean). Lean Sigma is the first seamless integration of Lean and Six Sigma – and today’s most powerful method for dramatically reducing lead time and variation, faster than ever before possible. The fusion of the two promises increased market share, cost reductions, and dramatic improvements in bottom-line profitability for companies of any size.
Mr. Naresh T Raisinghani, CEO, Breakthrough Management Group International said that industry has been exposed to eastern and western standards of reengineering. Evolution across such practices has been recorded with a rapid shift in adopting in industry and services sector. It is therefore important to improve productivity through strategising, integrating, localising and differentiating processes.
Dr Amit Kapoor, Honorary Chairman, Institute of Competitiveness, Indian & Professor, Strategy & International Economics, MDI, opined that productivity is related to factor conditions, demand, strategy, ideas and supporting industry. He called for a change in the perspective for lean and six sigma concepts and acknowledging innovation as the driver for future growth.
Mr. Sukesh Jain, COO, Bharti Airtel Ltd, pointed out that the global recession was a doom for many but for Airtel it was a window for expanding global reach, and looking at opportunities for future growth, business re-modelling, and analysis of production / processes.
Mr. Ashok K Taneja, MD & CEO, Shriram Pistons & Rings Ltd. said hat emergence of free markets and competition has strengthened quality concepts. The enterprises should focus on becoming solutions providers not services providers.
Mr. Ferose VR, MD, SAO Labs India spoke about his organisation adopting lean journey. By adoption of this concept, the entity is credited to be the 1st software company aiming at developing a bug free product in a month’s time.
Dr. Ashok Seth, Chairman – Cardio Vascular Sciences, Chief cardiologist, Chairman Cardiology Council, Fortis Group of Hospitals Escorts Heart Institute & Research Centre stated that excellence is a journey, and in healthcare it can support managerial practices, rather than controlling them. Healthcare like, and other insutry revolves around business models, and this is the bottomline that private healthcare will revolve around.
Mr. Parmeet Ahuja, President & Country General Manage, Agilent Technologies India Pvt. Ltd said that customer satisfaction is not good enough; the organisations should start exploring customer loyalty. Customers like what is being taught to them than what is being sold to them.
Mr V S Kasbekar, Head (Operations & Supply Chain), Hero Honda Motors Ltd, took out customer focus, execution, cultural knowledge, simplicity in structure as the most important areas for transforming business. According to him, knowledge, innovation and leadership are the secondary domains towards a perfect recipe of sustained business success.
Mr. Sukant Srivastava, Country Manager & MD, Convergys India Service Pvt. Ltd. mooted bringing in business excellence for client’s discipline and attaining core competency. The knowledge spread and avoiding future mistakes is the key.
Mr. S K Bijlani, Past Chairman, CII Northern Region, Professor of Practice, University of Maryland, University College and President, Magnus Consulting stated that in order to achieve quality and productivity the paradigm between the both the concepts must go. The industry should do away with the notion that quality comes from inspection and get the processes team to ensure quality. Companies must nurture its existing human resources to deliver high quality resources.
Mr. Arvind Kapur, Conference Chairman & Managing Director, Rico Auto Industry Ltd. transformation in business must come along with protecting domestic market, becoming competitive and reducing waste in the system. Concepts like lean and six sigma can provide a cutting edge solution to business across the nation falling under large, medium or small domain.
