Largest network infrastructure project of its kind in India to improve passenger satisfaction
Delhi International Airport (P) Limited (DIAL) has partnered with IBM (NYSE: IBM) India to establish a common-use infrastructure in New Delhi’s Passenger Terminal Building 3 that will automate its operations and improve customer satisfaction while giving the airport a competitive edge through quality service in the growing Indian aviation market. By building a single, scalable unified network solution to integrate all communications across the passenger terminal and its associated service buildings and facilities, airlines, ground handlers, airport operations, retailers and other concessionaires will be able to better share, exchange and manage information across their related operations to more efficiently deploy their resources and meet the growing demands of the market.
According to Mr. I. Prabhakara Rao, CEO Airport Project Development, DIAL “IBM’s solution reflects the need of Delhi International Airport (P) Limited -- a solution providing quality management of our internal systems and delivering greater service to the users of the airport while reducing issues pertaining to interoperability through this infrastructure. We are happy to be working with IBM where they have placed us better in catering to our immediate business requirement.”
DIAL chose IBM’s Managed Network Infrastructure solution (MNI) solution which forms backbone for all the IT and non-IT systems in T3 .The network design combines video, voice and data over a single network platform using Intelligent Cable Management System with high levels of redundancy and scalability. IBM designed and implemented this network to meet DIAL’s objective of achieving a world class common use IT infrastructure for its customers and this will support in improving service quality levels due to its high available design. The MNI covers the length and breadth of Terminal-3 with Wired and Wireless Network coverage providing common use but highly virtualized network services to Airport Core Systems, IT and non-IT systems, corporate users, Government offices, lounges and Public facilities. All this has been done with well defined Work Methods Statements, detailed Working Plans and Test and Integration plans.
“DIAL wanted a partner who could understand the complexity of airport systems while being equipped with extensive experience in handling large-scale deployments at international airports. IBM’s virtualized Managed Network Infrastructure will help DIAL in addressing their requirement for a unified and secure solution that aims at improving the airport experience while positioning them for future growth”, said Sameer Batra, Vice President, Distribution Sector, IBM India/South Asia.
With more than 50 years experience working with the world's leading airlines and airports, IBM provides consulting services and information technology to top airlines and airports across the globe to enable them to deliver more highly differentiated customer experiences and improve their operational efficiency.
About Delhi Airport
Delhi International Airport (P) Ltd (DIAL) is a joint venture company; comprising the GMR Group, Airports Authority of India, Fraport and Malaysia Airports Holdings Berhad. DIAL is working towards the modernization and restructuring of the Delhi Airport. The project being developed by DIAL under Public Private Partnership has been given the mandate to finance, design, build, operate and maintain the Delhi Airport for 30 years with an option to extend it by another 30 years.
About IBM
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