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Jet enhances passenger convenience with key eCommerce initiatives

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Announcement Corporate

Jet Airways' keen emphasis on the adoption of the most advanced, cutting-edge technology, the airline has become the first Indian carrier ever to implement Bar-coded boarding passes (BCBP), an IATA standard solution. These BCBP can be automatically scanned at the boarding process, avoiding manual boarding and thus enabling multiple flights to be handled at a single gate. Having introduced BCBP at Singapore airport, Jet Airways plans to introduce the same at Hyderabad and Brussels airports in the near future.

 

In an effort to improve customer satisfaction, the airline has re-launched its website - jetairways.com - with a new look, enhanced usability and performance. The revamped website now also includes a Simplified Chinese and Traditional Chinese language site to cater to Jet Airways' Chinese speaking passengers in China and Hong Kong; as well as live Weather updates, powered by the world's leading weather provider weather.com.

Jet Airways' attractive online promotional scheme currently offers passengers who make online bookings on jetairways.com a chance to win 15 Scarlet LCD TV's from LG, 15 BlackBerry Smartphones, and a Maruti DZire car as bumper prize. Winners will be selected by lucky draw.

Jet Airways has introduced an International Web Check-in facility for the convenience of its London, Hong Kong, Singapore, Kuala Lumpur, Bangkok and Brussels-bound passengers, wherein passengers holding eTickets may now check-in on the web and print their boarding passes. The airline plans to extend this facility to its North American destinations with the receipt of the requisite security clearances.

Jet Airways' JetPrivilege members may now redeem their JPMiles online at jetairways.com in real-time, pay via credit card and print their award tickets online. Although this service is currently available on the airline's India website only, it will be opened to other country sites shortly. JetPrivilege is India's largest and best frequent-flyer programme.

Jet Airways is also pleased to announce that with the activation of its station, Kathmandu, the airline now offers eTicketing facilities on all its flights, spanning 60 destinations in India and around the world. The airline also launched its much-awaited Infant eTicketing facility recently.

Commenting on these high-tech facilities to passengers, Mr. Sudheer Raghavan, Chief Commercial Officer, Jet Airways, said, "Jet Airways has always aimed to strive and provide its passengers with the finest possible customer experience- both in the skies and on the ground. Recognising the power of technology to achieve this, the airline was one of the first to invest considerable resources on the same. These latest initiatives are but a few of many that have made Jet Airways one of India's most feted airlines."

About Jet Airways:

Jet Airways, with the acquisition of JetLite, today has a combined fleet strength of 107 aircraft and offers customers a schedule of over 525 flights daily.

Jet Airways:

Jet Airways currently operates a fleet of 83 aircraft, which includes 10 Boeing 777-300 ER aircraft, 9 Airbus A330-200 aircraft, 54 classic and next generation Boeing 737-400/700/800/900 aircraft and 10 modern ATR 72-500 turboprop aircraft. With an average fleet age of 4.39 years, the airline has one of the youngest aircraft fleet in the world. Jet Airways operates over 385 flights daily.

Flights to 60 destinations span the length and breadth of India and beyond, including New York (both JFK and Newark) Toronto, Brussels, London (Heathrow), Hong Kong, Singapore, Kuala Lumpur, Colombo, Bangkok, Kathmandu, Dhaka, Kuwait, Bahrain, Muscat, Doha and Abu Dhabi. The airline plans to extend its international operations to other cities in North America, Europe, Africa and Asia in phases with the introduction of additional wide-body aircraft into its fleet.

JetLite:

JetLite is a wholly owned subsidiary of Jet Airways India Ltd. and was acquired by Jet Airways in April 2007. Positioned as a value based Airline, JetLite promises to offer value for money fares. JetLite currently operates a fleet of 24 aircraft, which includes 17 Boeing 737 series and 7 Canadian Regional Jets 200 Series. JetLite operates 141 flights every day to 30 domestic destinations and 2 international destinations (Kathmandu and Colombo)

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First Published: May 30 2008 | 12:00 AM IST

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