atom technologies India’s leading mobile payment solutions provider has tied-up with the insurance major Royal Sundaram Alliance Insurance Company for its atom payments platform. This service will provide policyholders the option to make their premium payment in a hassle free and time saving manner over the phone with the help of their credit card; it will enhance the customers ease in making premium payments.
With the introduction of this premium payment facility through IVR, Royal Sundaram’s customers can make their premium payment at their convenience. All the customer needs to do is to call up Royal Sundaram customer helpline number, furnish their policy number and amount of premium required to be paid, then IVR will guide the customers to enter the card details on phone key pad to complete the transaction in a secure and automated environment. Customers can make their premium payments using any of Visa / Master credit cards.
"Customer convenience has always been our priority. Since inception, we have constantly strived to innovate and improvise our products and services, which can directly or indirectly benefit our customer. Our partnership with atom is one such endeavor to enhance our customer service. With atom, we will be able to provide our customers uninterrupted service even while on the move. Customers can now use their credit cards, under a highly secured system, over the phone to transact with us and get the convenience of instant policy activation over the phone. This will help us in engaging prospects in a faster and more convenient manner. ” said Ajay Bimbhet, Managing Director, Royal Sundaram Alliance Insurance Company Limited.
“We are confident that our solutions will help Royal Sundaram in serving their policy holders better and ease their premium collection process. It will also reduce their overheads as cost per transaction will come down for them, as well as this will provide a great level of convenience to their customers. Currently many insurance players have recognized the importance of the IVR payment service and have benefited from our atom platform,” said, Dewang Neralla, Director, atom Technologies
In addition to agent assisted model of IVR payments where a customer is guided by call center agent for premium payments atom is also providing the fully automated version of IVR payments system wherein an automated call will be made to the customers on behalf of Insurance companies as a reminder for premium due dates and will also facilitate by providing premium payment option using credit cards during the call. This should further improve on the customer service aspects.
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About atom Technologies
atom technologies is a digital, retail initiative of the Financial Technologies Group, a group that has pioneered creation of digital marketplaces and technology solutions for the financial markets. atom was formed in 2006 to focus on harnessing the digital transaction ecosystem for payments with a special focus on the ever-increasing mobile ecosystem. As a mobile payments service provider, atom, through innovative use of technology in the mobile transactions ecosystem, has created multiple “patent pending” products & services for mobile payments, mobile banking for the un-banked, IVR based payments & mobile based service distribution framework. Today, its services have seen more than 100 crore of transactions going through its environment with client list spanning the best of the associates in the industry. For more details on atom, log on to www.atomtech.in
About Royal Sundaram
Royal Sundaram Alliance Insurance Company Limited has been at the forefront of providing innovative insurance solutions. They were the first private insurer in the country to be licensed post privatisation in 2001. Since then they have been innovating constantly for their customers; like being the first to offer cashless hospitalisation, the first to offer segment specific business solutions, first to offer cobranded credit cards, first to introduce industry-specific proposition.
Their product range is designed to provide extra cover to a varied range of customers starting from the common man to corporate conglomerates. They can be reached directly and also through their partners, agents, and brokers. Royal Sundaram does business in over 150 cities through a combination of own branches and through partners.
Royal Sundaram brings the golden heritage and reliability of Sundaram Finance (AAA), one of the most respected non-banking financial institution in India, and RSA, one of the oldest and the second largest general insurer in the UK.
The coming together of these two financial giants allows offering the best global practices in insurance industry, innovation in terms of products and services, and unmatched, personalized customer service.
