Sify launches Hosted Contact Center Solutions

Partners Aspect Software to revolutionize Indias customer contact center model

Sify Limited (Nasdaq National Market: SIFY), a leader in the Enterprise Services and consumer Internet services in India with global delivery capabilities, today launched its Hosted Contact Center Solutions developed on a platform provided by Aspect Software, a global leader in Contact Center Solutions. The partnership with Aspect Software promises the delivery of best-of-breed technology solutions for the contact centre industry in India.

Speaking on the occasion, Mr. P J Nath, Executive President, Sify Enterprise Solutions, said, "This product and service is the next generation in contact center solutions, for it offers the dual advantage of being a hosted solution with the flexibility of a pay-per-seat pricing model".

Advantages of Sify's Hosted Contact Center Solution:

Sify's hosted contact center solution will enable companies to focus on managing their core functions and operations rather than on installing, managing, and maintaining the complex technology infrastructure of a contact center.

Enables savings on substantial capital outlays in setting up new contact centers.

Takes customer interaction capability to the next level by unifying interactions across the web, mail & voice to manage customer interactions more efficiently

Enables flexibility of requirements on demand

Thus taking customer service to the next level in service driven enterprises.

Affordable, high quality solution for the Indian markets:

Sify is a leading provider of managed voice services to contact centers in India. This innovative offering completes the company's comprehensive product portfolio for the international contact centre market in India. It will also enable growth of the domestic contact center industry by making possible cost effective regionalized contact center operations for both large and small enterprises.

Enables compliance with the 'Do Not Call' registry:

Sify's hosted contact center solution has been designed keeping in view the Supreme Court order pertaining to the "Do-not-call Registry" and enables organizations to implement this quickly and easily.